At MedicStep, we aim to deliver your order in a timely and reliable manner. Below you will find important information regarding order processing and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday).

Once your order has been processed, it will be shipped.

2. Delivery Time

Most orders arrive within 5–12 business days.

Delivery times may vary depending on location and external factors.

👉 Please note: delivery times are estimates and are not guaranteed.

3. Shipping Area

We currently ship within the United States.

4. Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow a few days for tracking updates to appear.

5. Delays

Occasional delays may occur due to factors outside our control, such as:

  • Shipping carrier delays
  • Weather conditions
  • High demand periods

We appreciate your understanding in such situations.

6. Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Contact

If you have any questions regarding your order:

📧 Email: info@medicstep.com
⏱ Response time: 24–48 hours