Last updated: October 2025

This Privacy Policy describes how MedicStep (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.medicstep.com (the “Site”).

1. Who We Are

MedicStep is an online store offering foot care and comfort products to customers in the United States.

Orders may be fulfilled and shipped by trusted third-party suppliers.

If you have questions about this policy or your data:

📧 Email: info@medicstep.com

2. Information We Collect

When you use our Site, we may collect the following information:

a) Contact & Order Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history

b) Payment Information

Payments are processed securely by third-party providers.
We do not store full payment card details.

c) Technical & Usage Data

  • IP address
  • Browser and device type
  • Approximate location
  • Pages visited and time spent
  • Referring websites

d) Communications

  • Customer support messages
  • Reviews or feedback
  • Survey responses (if applicable)

e) Cookies

We use cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Prevent fraud and maintain security
  • Improve our website and services
  • Send marketing emails (only if you opt in)

👉 You can unsubscribe from marketing emails at any time.

4. Cookies and Tracking Technologies

We use cookies to operate and improve the Site.

Type Purpose Example
Essential Cart, checkout, security WooCommerce cookies
Analytics Website performance Google Analytics
Preferences Remember settings Cookie preferences

You can control cookies through your browser settings.

5. Sharing Your Information

We may share your information with trusted third parties when necessary:

  • Payment providers
  • Shipping and logistics partners
  • Website hosting services
  • Email/marketing tools (if you opt in)
  • Analytics providers
  • Authorities when required by law

👉 We do not sell your personal information.

6. Data Retention

We retain personal data only as long as necessary:

  • Orders & billing → as required by law
  • Customer support → as needed
  • Analytics → typically up to 24 months

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw marketing consent
  • Request information about your data

📧 To make a request: info@medicstep.com

👉 California residents may have additional rights under the CCPA.

8. Data Security

We take reasonable measures to protect your data.

However, no online transmission is 100% secure.

9. Children’s Privacy

This Site is not intended for children under 13.

We do not knowingly collect data from children.

10. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted here with the updated date.

12. Contact

If you have questions:

📧 Email: info@medicstep.com
🌐 Website: www.medicstep.com